Delete Your Account
This page explains how to delete your Drop In account and what happens to your data when you do. It applies to the Drop In mobile app published by Drop In.
Delete your account from the app
The fastest way to delete your account is inside the app:
- Open Drop In and go to the Profile tab.
- Scroll to the bottom and tap Delete account.
- Confirm when prompted. Your account is deleted right away and you are signed out.
Request deletion by email
If you cannot access the app, email us at dropin.app.contact@gmail.com from the phone number or account you signed up with, with the subject “Delete my account”. We will verify the request and delete your account within 30 days.
What is deleted
When you delete your account, we permanently remove:
- Your profile — username, avatar, gender, and date of birth.
- Your chat messages in event conversations.
- Your participation in events and your membership of event chats.
- Your activity preferences.
Future events you were hosting are cancelled so the people who joined are notified, and any events you had joined free up your spot for others.
What is kept, and for how long
- Content other people still see. Where your past activity is referenced in another person’s event history or in a group chat, it may remain visible as “Deleted user”, without your name, avatar, or other profile details.
- Your sign-in identifier. The phone number (or Apple/Google identifier) tied to your sign-in is retained by our authentication provider for a short period to prevent abuse and duplicate sign-ups. To have this erased as well, email us as described above and we will remove it within 30 days.
We do not retain any of the above longer than needed for these purposes or as required by law.